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Texas-based moving company under investigation by BBB

NATIONWIDE — Complainants throughout 28 states allege a Texas-based moving company never delivered after requiring thousands of dollars over the initial estimate to complete their move

President Moving and Storage LLC, an Arlington-based moving company, has become the focus of the latest Better Business Bureau investigation.

Since August of 2017, BBB has received 61 complaints against President Moving and Storage LLC, 42 of which have never received a response from the business.

The number of complaints filed against the company has placed them as one of the most complained about moving companies in the BBB system nationwide.

Aside from overcharging and missing items, consumers allege the company failed to deliver their goods by the stated date of arrival and have difficulty contacting the business to receive updates on their delivery.

Based on complaint data, consumers have lost an average of $3,200.  

President Moving and Storage LLC has not responded to BBB requests. The BBB also attempted to obtain a copy of the order for service and bill of lading, two documents that are required by federal law to be provided to consumers and neither documents were provided, and their consumers allege never receiving these required documents.

Although President Moving and Storage LLC is a Texas-based company, the BBB also found the business does not have a Texas DMV license. However, BBB verified the business is licensed with the U.S. Department of Transportation to perform interstate moves.

BBB continues to receive complaints from consumers throughout the United States.

If you’re looking to hire a moving company for an interstate move, BBB provides these tips:

  • Be sure you receive all required documents. Moving companies are required by federal regulations to provide customers with a copy of Your Rights and Responsibilities When You Move booklet, a copy of FMCSA’s Ready to Move brochure, an estimate, order for service, bill of lading and inventory list.

  • Spot the red flags. There are many red flags that may suggest the moving company you are considering is untrustworthy. Red flags consumers should be aware of include:

    • Requests for cash or a large deposit before the move

    • The mover does not offer or agree to an onsite inspection of your goods

    • The mover’s website has no local address, no information on their registration and answers telephone calls with “Movers” or “Moving company” rather than their official company name

    • The company arrives in a rental truck rather than a company-owned truck on moving day

    • The mover claims you have more stuff than was previously estimated

  • Verify the mover is registered with the Federal Motor Carrier Safety Administration. All interstate household good movers must be registered with the Federal government. Verify the mover you are considering has a U.S. DOT number, sufficient level of insurance and is registered with FMCSA to engage interstate transportation of household goods.

  • Understand the type of liability/insurance you are agreeing to. If 60 cents per pound is not enough coverage, your mover must offer you the option of Full Value Protection, which will provide you with the replacement value of lost or damaged goods.


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